Effective Date:
Shajin Private Limited (here in after referred to as "Tregzo," "we," "our," or "the Company") places paramount importance on the privacy and security of our valued delivery partners ("you" or "Delivery Partners"). This Privacy Policy explains in thorough detail the collection, use, storage, processing, and protection of your personal data and other related information when you engage with the Tregzo Rider App ("App") and any services provided through it. Our commitment is to ensure that your data is managed securely and transparently, in compliance with applicable legal standards and best practices. We request that you carefully read this Privacy Policy to fully comprehend how your personal information is managed.
We reserve the right to modify this Privacy Policy at any time. Any such changes will be communicated via the Tregzo Rider App, email, or other channels, as appropriate, and the "Effective Date" will be updated accordingly. Your continued use of the Tregzo Rider App after such modifications signifies your acceptance of the updated terms.
In order to effectively provide our services, Tregzo must collect various forms of data. This data is vital for the operational efficiency of the App, the provision of delivery services, and compliance with applicable laws and regulations. We collect the following categories of information from you:
Personal identification information is essential for creating your profile as a delivery partner, verifying your identity, and ensuring you are able to perform your duties. This includes, but is not limited to:
To ensure the smooth and timely disbursement of your earnings as a delivery partner, we collect and securely store financial information, including:
Given the nature of our delivery services, it is imperative that we collect precise location data to ensure accurate delivery assignments, optimize routing, and provide real-time updates to customers. The following types of location data are collected:
We collect data related to the device you use to access the Tregzo Rider App, as well as your usage patterns. This data allows us to improve the performance, security, and functionality of the App, and it includes:
To monitor and improve the efficiency of our delivery services, we collect comprehensive data related to your delivery activities, including:
The information collected is used for various operational, legal, and business purposes, all of which are essential to the efficient and lawful operation of the Tregzo Rider App. The following sections provide a detailed breakdown of how your data is utilized:
Your personal and location data is essential for matching you with delivery requests, monitoring your progress, and providing customers with real-time updates. We share your name, photograph, and vehicle information with customers so they can identify you upon delivery.
We use your financial data to process payments for the services you provide. This includes the calculation and disbursement of your earnings, incentives, and any applicable bonuses. Accurate records of your payments are maintained for reporting, audit, and compliance purposes.
Location data is critical to the functionality of the Tregzo Rider App. By collecting your real-time location, we are able to assign delivery tasks efficiently, optimize your delivery routes, and provide customers with accurate updates on the status of their orders. This data also allows us to ensure efficient resource allocation and route management.
We use data related to your delivery history, customer feedback, and performance metrics to monitor your performance and ensure that our delivery services are being carried out in accordance with Tregzo’s standards. This data allows us to identify areas where you may need support or training, as well as recognize outstanding performance.
In certain cases, Tregzo may be required to collect, process, or disclose your personal information to comply with applicable laws, regulations, or legal obligations. This includes providing information to regulatory bodies, tax authorities, or law enforcement agencies when required.
Your data is used to monitor for any suspicious activity or potential fraud. By analyzing your usage patterns and delivery history, we can detect, prevent, and address any unauthorized or illegal activity on the Tregzo platform.
We may use your personal information to respond to inquiries, complaints, or disputes you may raise. This data allows us to provide timely support, investigate issues, and ensure that any problems are resolved efficiently.
Tregzo is committed to ensuring that your personal data is handled securely and shared only with authorized parties when necessary. We do not sell or rent your personal information to third parties for marketing purposes. However, there are instances in which we may share your information, as outlined below:
To facilitate the delivery process, we share limited personal information with customers, such as your name, photograph, and vehicle details. This information is necessary for customers to identify you and verify that their order is being delivered by the correct individual.
We may engage third-party service providers to assist with various tasks, including payment processing, background checks, fraud prevention, customer support, and IT infrastructure. These service providers are bound by strict confidentiality agreements and are only permitted to access your data as necessary to perform their services.
In compliance with applicable laws, we may be required to disclose your personal information to regulatory bodies, government authorities, or law enforcement agencies. This may occur in response to subpoenas, court orders, or other legal processes.
In the event that Tregzo undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. Any such transfer will be subject to the terms of this Privacy Policy, and we will notify you of any significant changes to how your data is handled.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. Once your engagement with Tregzo as a delivery partner ends, we will securely delete or anonymize your data, except where retention is required by law for tax, audit, or legal purposes. In cases where retention is legally required, your data will be kept in compliance with applicable laws and securely archived to prevent unauthorized access.
Tregzo takes data security very seriously and implements a wide range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access control mechanisms to ensure that only authorized personnel have access to your data. However, please note that no method of transmitting or storing data is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.
We encourage you to take appropriate steps to protect your data as well, such as safeguarding your App login credentials and using secure networks when accessing the App.
As a delivery partner, you have certain rights regarding the personal data we collect and process. These rights include:
To exercise any of these rights, please contact us using the information provided in Section 10.
Tregzo operates globally, and as such, your personal data may be transferred to, and processed in, countries outside of your home country. In such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or other mechanisms approved by relevant authorities.
Tregzo reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technological advancements, or business operations. Any updates or modifications will be communicated to you through the Tregzo Rider App or other appropriate channels, and the "Effective Date" at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.
Purpose-Specific Collection: We only collect personal information that is necessary to provide the services through the Tregzo Rider App, such as enabling deliveries, processing payments, and ensuring app security.
Methods of Collection: Data is collected directly from you during registration, while using the app, and through automated tracking mechanisms like cookies and session identifiers. We may also collect information through interactions such as customer support or communication.
Methods of Collection: Data is collected directly from you during registration, while using the app, and through automated tracking mechanisms like cookies and session identifiers. We may also collect information through interactions such as customer support or communication.
Consent-Based Collection: Personal information is collected with your explicit consent, either provided during app registration or when specific actions within the app require additional details (e.g., updating payment details).
Secure Storage: All personal data is stored in encrypted formats on secure servers. Our cloud storage providers comply with industry-standard security certifications to ensure the protection of data from unauthorized access.
Data Minimization: We store only the necessary personal information required for the functioning of the service. Non-essential data is regularly purged from our systems to minimize risks of data breaches.
Backups and Disaster Recovery: Regular backups are maintained to prevent data loss, and robust disaster recovery systems are in place to restore data in the event of a system failure.
Processing of Personal Data: Personal information is processed only for specific, pre-defined purposes such as enabling deliveries, calculating payments, ensuring regulatory compliance, and improving app performance.
Role-Based Access Control: Only authorized personnel with defined roles have access to personal data, ensuring that data is handled only by those who need it to perform their job functions.
Data Masking: When processing sensitive personal information such as bank details or identification numbers, we apply data masking techniques to prevent unauthorized access to this information.
Secure Transmission: We employ secure methods (e.g., SSL encryption) to transmit your personal data between the app and our servers. Sensitive information, such as financial data, is always transmitted via secure channels.
Third-Party Sharing: Data is only shared with third parties under the following circumstances:
Service Providers: Information may be shared with third-party partners who assist in delivering services, such as payment processors, cloud service providers, and communication tools. All third parties must comply with stringent data security standards.
Legal Obligations: We may be required to share your personal information to comply with legal obligations or respond to valid requests by public authorities, including law enforcement agencies or courts.
Data Sharing with Affiliates: In certain instances, we may share your personal data with our affiliated companies or business partners to support our business operations. Such sharing will be done in accordance with this Privacy Policy.
Retention Duration: We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. For example:
Account Information: Retained as long as your account remains active.
Payment Records: Retained for the period required by tax laws and accounting standards.
Delivery Data: Retained for audit and operational purposes.
Data Disposal: When personal data is no longer required, we securely erase or anonymize it, ensuring that no personally identifiable information remains.
User Access: You have the right to access the personal information we hold about you. You can view and update your account details directly through the Tregzo Rider App or by contacting our support team.
Data Modification: If any personal data we hold is inaccurate or incomplete, you have the right to request corrections, which we will update promptly.
Withdrawal of Consent: You may withdraw consent for certain data processing activities (e.g., location tracking) through the app settings. However, doing so may limit your ability to use the full functionality of the Tregzo Rider App.
Monitoring for Breaches: We continuously monitor our systems for suspicious activities and vulnerabilities to prevent data breaches. Automated tools and regular security audits are used to detect any anomalies.
Response to Data Breaches: In the unlikely event of a data breach, we will take immediate action to contain the breach and assess its impact. Affected individuals will be notified in compliance with legal requirements, and corrective measures will be implemented to prevent future incidents.
Anonymized Data: Where possible, we anonymize personal data to prevent direct or indirect identification of individuals. This anonymized data is used for internal analysis, research, and improvement of our services.
Aggregated Data: We may use aggregated data (which does not identify any individual) to generate reports or insights about the app's performance or usage trends. This data is shared with third parties only in anonymized form.
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us using the information below:
By continuing to use the Tregzo Rider App, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection, use, processing, and sharing of your personal data as described herein.