Welcome to the Tregzo Rider App. These terms and conditions outline the rights and responsibilities of delivery partners who use the app to accept delivery assignments. By using the Tregzo Rider App, you agree to abide by the terms outlined below. Please read them carefully to ensure a clear understanding of your role and responsibilities.

To become a delivery partner with Tregzo, you must meet specific eligibility criteria. First and foremost, you must be at least 18 years of age, as this is the minimum legal age required for operating a vehicle and entering into contractual agreements. Additionally, you must possess a valid driving license that complies with local regulations. The vehicle you use for deliveries must be registered and insured, ensuring it meets all safety standards.

It is also essential that you do not have any criminal convictions that may affect your ability to operate as a delivery partner. Tregzo reserves the right to verify your eligibility and conduct background checks to ensure the safety and reliability of all delivery partners.

Upon registering an account with the Tregzo Rider App, you will need to provide necessary personal information such as your full name, mobile number, residential address, and banking details for payment purposes. This information is essential for establishing your identity and facilitating timely payments for your services.

You are responsible for maintaining the security and confidentiality of your account credentials. Any activity conducted under your account, whether authorized or unauthorized, will be considered your responsibility. Should you suspect any unauthorized access to your account, you must inform Tregzo immediately. Failure to safeguard your account details may result in suspension or termination of your access to the app, as we take account security seriously to protect both you and our customers.

The Rider App serves as your primary tool for receiving and accepting delivery requests from Tregzo. It is crucial that you keep the app active and updated while you are on duty to ensure you receive timely notifications for available delivery assignments.

While performing deliveries, it is important that you remain courteous and professional in all interactions with customers and other parties involved in the delivery process. Your behavior reflects not only on you but also on Tregzo as a brand. Failure to comply with these conduct requirements may lead to penalties or account suspension.

In addition, you must ensure that you are familiar with the features of the Rider App, including navigation tools and communication options. Using the app effectively will enhance your efficiency and the overall customer experience.

As a Tregzo delivery partner, your primary responsibility is to ensure that each order is delivered to the customer promptly and safely. Timeliness is a critical aspect of our service, and customers rely on our delivery partners to adhere to the expected delivery timelines.

In cases where a delivery cannot be completed within the preferred delivery time, you are required to notify both Tregzo and the customer immediately. Clear communication regarding the reason for the delay is essential to ensure transparency and maintain customer trust. By providing accurate information, you help us manage customer expectations and foster a positive relationship with our clientele.

Moreover, you must handle all items with care to prevent damage during transportation. Follow the best practices for packaging and securing items in your vehicle to ensure their safe arrival at the customer's location.

As a delivery partner, your earnings will be calculated based on the number of successful deliveries you complete. The payment structure may include base rates for each delivery, additional incentives for peak hours, and bonuses for exceptional service or completing a specific number of deliveries in a given time frame.

The app will provide real-time information about your earnings, allowing you to track your income transparently. Payments will be processed weekly, with funds transferred to your designated bank account. Should you have any concerns about your payment, you must notify Tregzo within seven days of receiving the payment to resolve any discrepancies. Regular communication regarding payments ensures that you are fairly compensated for your efforts.

You are responsible for the proper maintenance of your vehicle to ensure it is in optimal working condition at all times. Regular maintenance checks, such as oil changes, tire rotations, and brake inspections, are crucial for your safety and the safety of others on the road.

Tregzo expects delivery partners to utilize delivery bags and other equipment provided for the efficient and safe transportation of goods. These items are designed to keep deliveries secure and maintain product integrity. Any loss or damage to equipment provided by Tregzo may result in penalties or deductions from your earnings. It is advisable to keep track of all Tregzo-issued equipment and report any issues promptly.

There may be instances where customers cancel their orders or are unavailable to receive the delivery. In such cases, you are required to follow Tregzo's return process. You must return the order to the nearest dark store or contact support for further instructions.

It is essential to document the reasons for any cancellations or returns accurately, as this information helps Tregzo analyze delivery patterns and improve service quality. Ensuring that you follow proper protocols for returns will not only enhance customer satisfaction but also improve your standing within the Tregzo delivery community.

Either Tregzo or the delivery partner may terminate this agreement at any time, with or without cause. If you violate any terms of this agreement, such as engaging in illegal activities or misconduct during deliveries, Tregzo reserves the right to terminate your account immediately.

Delivery partners must adhere to the highest standards of conduct to maintain their partnership with Tregzo. Continuous professional behavior is essential for fostering trust and reliability in our service network. Should you wish to terminate your relationship with Tregzo, please provide a written notice to ensure a smooth transition.

As an independent contractor, you are responsible for the safety and security of the items you are delivering. Any damage or loss due to negligence on your part may result in deductions from your earnings. Tregzo assumes no liability for any accidents, injuries, or property damage you may suffer while performing deliveries.

It is advisable to carry adequate personal insurance to cover any potential liabilities that may arise during the delivery process. By doing so, you protect yourself and your financial interests while fulfilling your duties as a delivery partner.

Tregzo collects and processes personal data such as location, delivery history, and account details for the purpose of coordinating deliveries and ensuring payments are made correctly. We are committed to safeguarding your personal data in compliance with relevant privacy laws. For more details on how we handle your data, please refer to our Privacy Policy.

We believe that transparency regarding data handling is crucial for building trust. By using the Rider App, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

Tregzo values feedback from its delivery partners and encourages open communication. Should you encounter any issues, technical problems, or disputes during deliveries, please contact our support team immediately. Your feedback helps improve the quality of our services and ensures better support for you.

We are dedicated to addressing any concerns you may have in a timely manner. By fostering an environment of open dialogue, we can work together to enhance the overall delivery experience for both partners and customers.

As a Tregzo delivery partner, you are expected to comply with all local laws, including traffic regulations and safety standards. Any violation of these laws may result in fines, penalties, or suspension from the platform.

Your safety and the safety of those around you are our top priority, and adherence to legal requirements is a key part of your role. Staying informed about local regulations will not only protect you but also uphold the reputation of Tregzo as a responsible service provider.

By using the Tregzo Rider App, you confirm that you have read, understood, and agreed to these terms and conditions. Non-compliance may result in the suspension or termination of your account. For further assistance, please reach out to Tregzo Support.